Press Release:
< Presswire >
New York City New York Barron Medical Journal Reporting:
October 23, 2012
GenNXeix Medical Systems Announced Today: Out-Souring Of Electronic Medical Records With Our Staff Working From Your Location … Doctors Press Release:
EHR Service Level Agreement
Purpose
New York ( AP ) Gennxeix Medical System Announced Today Outsourcing of Electronic Medical R
ecords from your location Doctors. Gennxeix The purpose of the GenNXeix Medical System Electronic Medical Record ("EHR") Service Level Agreement ("SLA") is to formalize our commitment to our valued health care professional users ("Clients"). Our SLA is i
ntended to memorialize the specific level of support that we promise to provide to our Clients. This SLA may evolve over time, with additional knowledge of our Clients requirements, as well as the introduction of new application and services into the support portfolio, so please continue to check back for updates.
Definitions
The following definitions shall apply to the GenNXeix Medical System EHR SLA.
"Downtime" means, for the EHR, if there is more than a five percent (5%) of the user community issue rate. Downtime is measured based on server side issue rate.
"Downtime Period" means, for the EHR, a period of ten consecutive minutes of Downtime. Intermittent Downtime for a period of less than ten minutes will not be counted towards any Downtime Periods.
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"GenNXeix Medical System EHR Covered Services" means the GenNXeix Medical System Electronic Medical Record and Practice Management Service. This does not include the GenNXeix Medical System website, support site, or any other additional Gennxeix Medical Systems, Inc. branded site that does not pertain directly to the EHR system.
"Monthly Uptime Percentage" means total number of minutes in a calendar month minus the number of minutes of Downtime suffered from all Downtime Periods in a calendar month, divided by the total number of minutes in a calendar month.
"Scheduled Downtime" means those times where Gennxeix Medical Systems, Inc. notifies Client of periods of Downtime at least twenty four hours prior to the commencement of
such Downtime. There will be no more than thirty six hours of Scheduled Downtime per calendar year. Scheduled Downtime is not considered Downtime for purposes of this GenNXeix Medical System EHR SLA, and will not be counted towards any Downtime Periods.
"Service" means the service provided by Gennxeix Medical Systems, Inc. to Clients under the applicable GenNXeix Medical System EHR Agreement.
"Service Credit" means the following:
Monthly Uptime Percentage Days of Service added to the end of the Service term, at no charge
< 99.9% - ≥ 99.0% 3
< 99.0% - ≥ 95.0% 7
< 95.0% 15
Scope of Agreement
During the term of the applicable GenNXeix Medical System EHR SLA, the GenNXeix Medical System EHR Covered Services web interface will be operational and available to Clients at least 99.9% of the time, excluding scheduled downtime, in any calendar month (the "GenNXeix Medical System EHR SLA"). If Gennxeix Medical Systems, Inc. does not meet the GenNXeix Medical System EHR SLA, and if Client meets its obligations under this GenNXeix Medical System EHR SLA, Client will be eligible to receive the Service Credits described below. This GenNXeix Medical System EHR SLA states Client's sole and exclusive remedy for any failure by Gennxeix Medical Systems, Inc. to provide the Services covered by this SLA.
Client Responsibilities
The Client has the following general responsibilities under this SLA:
• The Client will conduct business in a courteous and professional manner with Gennxeix Medical Systems, Gennxeix Medical Systems, Inc.
• The Client must notify Gennxeix Medical System, Inc. and request the Service Credit within thirty days (30) from the time the Client becomes eligible to receive the Service Credit.
• Service credit is only available to Clients who are actively enrolled in the paid subscription version of the GenNXeix Medical System EHR service.
Failure to comply with these few responsibilities will forfeit Client’s right to receive a Service Credit.
Maximum Service Credit
The aggregate maximum number of Service Credits to be issued by Gennxeix Medical Systems Inc. to Client for any and
all Downtime Periods that occur in a single calendar month shall not exceed fifteen days (15) of Service to be added to the end of Client’s term for the Service. Service Credits may not be exchanged for, or converted to, monetary amounts.
Exclusions
The GenNXeix Medical System EHR SLA does not apply to any service s that expressly exclude this GenNXeix Medical System EHR SLA (as stated in the documentation for such services) or any performance issues: (i) caused by factors outside of Gennxeix Medical Systems Inc’s reasonable primary control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving GenNXeix Medical System employees), or Internet service provider failures or delays, and; (ii) that resulted from Client’s equipment or third party equipment, or both (not within the primary control of Gennxeix Medical Systems Inc).
Contact Information
For any questions, concerns or requests for Service Credits please contact GenNXeix Medical Systems, Inc. by submitting a request Gennxeix1@Gmail.com or Call 281.661.6002
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